Refund policy
Our Returns Policy
At Relievr, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a simple and straightforward returns process.
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personalized products, are non-returnable unless defective.
How to Initiate a Return
- Contact Us: Email our customer service team at info@relievr.co with your order number and reason for return.
- Receive Return Instructions: We will provide you with detailed instructions on how to return your item(s).
- Ship Your Item: Please ensure the item is securely packaged and ship it to the address provided.
- Refund Process: Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-14 business days. Shipping costs are non-refundable.
Exchanges
If you need to exchange an item for a different size or variant, please follow the same process as returns. We will ship the replacement once the original item is received.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue quickly, either by sending a replacement or issuing a full refund.
For more information, please visit our FAQ page or contact us at info@relievr.co.
